-I am on Medicaid and wonder where I can get coordinated care?
-Where can I get tested for HIV?
-Do you do testing for Hepatitis C?
These are just a few of the questions that are asked of the people that answer calls on the hotline at LIAAC. The hotline is considered the “Gateway to the agency.” It is the entry point to the various services/programs of the agency.
The calls to the hotline are toll free and all calls are confidential. Hotline counselors are available Monday-Friday from 9am – 6pm and provide information, referrals and resources on Long Island. Spanish speaking councelors are also available from 9am-5pm.
As well as a dedicated staff, the hotline is answered by professionals from other departments who receive extensive hotline training. Using these professionals brings a broad range of expertise to the hotline. It gives callers access to a more diverse pool of counselors, case workers and educators who will take their calls.
Now our hotline staff is trained through safeTALK and is part of a suicide prevention grant from the Mental Health Association of New York State. The training increases awareness of the warning signs of suicide and help hotline workers better determine who is at risk.
The calls they receive include inquiries about the nutritional services, emergency financial assistance, HIV counseling, testing and referrals, case management, prevention education services, Hepatitis C screening, immediate linkages to substance abuse treatment and screened referrals, among others. If you have a question or need help with these issues, call the hotline at 1-877-865-4222.